Refund Policy

• A 50% advance payment is required to commence all projects.

• Due to the custom nature of our 3D rendering, 2D drafting, BIM modeling, and visualization services, payments made for work already completed are non-refundable.

• If a project is canceled before work has started, any advance payment may be refunded after deducting applicable transaction or administrative fees.

• If a project is canceled after work has begun, the client will be billed for the work completed up to the cancellation date. Any remaining balance of the advance payment, if applicable, will be refunded.

• Once draft renderings, CAD drawings, or preliminary deliverables have been submitted for review, no refund will be issued for the completed stage of work.

• Refunds will not be provided for delays caused by late client responses, missing project information, changes in project scope, or revised drawings supplied after work has commenced.

• Dissatisfaction based on personal design preferences does not qualify for a refund. We provide the agreed number of revision rounds to ensure the final deliverables meet the approved project brief.

• Additional revisions beyond the agreed scope are considered new work and are billed separately. These charges are non-refundable once the work has been completed.

• If 2SQUARESTUDIO LLC is unable to complete the project due to circumstances within our control, a fair partial or full refund will be determined based on the amount of work completed.

• Approved and delivered final files are non-refundable.

• Any refund approved by 2SQUARESTUDIO LLC will be processed using the original payment method within 7–14 business days, subject to payment provider processing times.

• By engaging our services or making a payment, you acknowledge and agree to this Refund Policy.